Effective Date: 09-03-2026
At Ma3hub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our Ma3hub and VeriPay applications ("the Apps") and our websites ma3hub.co.ke and veripay.co.ke, collectively referred to as "the Services."
By using the Apps and Services, you agree to the terms and conditions outlined in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use the Apps or our Services.
Information We Collect
We may collect the following types of information when you use the Apps and Services:
(a) Personal Information: When you register an account and use the Apps, we may collect personally identifiable information, including but not limited to your name, phone number, email address, and profile information. This information is necessary to authenticate and identify you as a user of the Apps.
(b) Authentication Information: We securely store authentication data, such as encrypted passwords, PINs, and access tokens, to facilitate your access to the Apps and protect your account from unauthorized access.
(c) Transaction Information: When you use our payment and financial features, we may collect transaction details such as payment amounts, dates, and reference codes. This information is necessary to process transactions and provide accurate records.
(d) Organizational Information: If you are part of an organization using our Services, we may collect information related to your role and activities within that organization to provide relevant features and access controls.
(e) Device Information: We may collect certain technical information about your device, such as your device's unique identifier, IP address, operating system, and browser type. This information helps us to enhance the performance and security of the Apps.
How We Use Your Information
We use the collected information to provide and improve the Apps and Services, including but not limited to:
(a) User Authentication: We use your information to verify your identity and provide secure access to your account.
(b) Service Delivery: We use your information to process transactions, generate reports, and deliver the core features of the Apps.
(c) Personalization: We may use your information to personalize your experience with the Apps and tailor the content to your preferences.
(d) Communications: We may send you service-related notifications, including transaction confirmations, account alerts, and important updates about the Services.
(e) Customer Support: We may use your information to respond to your inquiries, requests, or questions related to the Apps or Services.
(f) Analytics: We may use aggregated and anonymized data for analytical purposes to understand how users interact with the Apps, improve our Services, and optimize user experiences.
Data Sharing
Your information may be shared in the following circumstances:
(a) Within Your Organization: If you use the Services as part of an organization, authorized administrators within your organization may have access to your activity and transaction data as necessary for operational purposes.
(b) Third-Party Service Providers: We use trusted third-party providers for services such as payment processing, cloud hosting, and notifications. These providers have access to your personal information only as needed to perform services on our behalf and are contractually obligated to protect your data.
(c) Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Ma3hub, our users, or the public.
Data Security
We take the security of your information seriously. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All sensitive data, including passwords and PINs, is encrypted at rest and in transit.
Data Retention and Deletion
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
You may request deletion of your account and associated personal data at any time by visiting our account deletion page or contacting us at the email address below. Upon receiving a valid deletion request, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as maintaining financial records.
Your Rights
In accordance with the Kenya Data Protection Act, 2019, you have the right to:
(a) Access the personal data we hold about you.
(b) Request correction of inaccurate or incomplete personal data.
(c) Request deletion of your personal data, subject to legal and regulatory requirements.
(d) Object to or restrict the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us at the email address below.
Children's Privacy
The Apps and Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13 years of age, please do not use the Apps or provide any personal information to us.
If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us immediately at ma3hub@gmail.com, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our website or within the Apps. It is your responsibility to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at ma3hub@gmail.com.
By using the Apps and Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Apps or our Services.
Last Updated: 09-03-2026